Care Services Coordinator

This role is essential for supporting the day-to-day operations of MyCare, ensuring that our clients and care workers receive the best possible service. You will play a key role in coordinating care assignments and maintaining smooth operations within our team.

As a Care Services Coordinator, you will act as a primary point of contact for clients, carers, and respite workers, ensuring effective communication and support. Your day-to-day focus will include coordinating schedules, resolving operational issues, and maintaining accurate records. You will also assist with recruitment activities and provide administrative support to the wider operations team, contributing to the overall efficiency and effectiveness of our services.

• Act as a point of contact for clients, carers and respite workers, responding to enquiries and providing ongoing support.
• Coordinate respite care assignments, worker availability, schedules and replacement arrangements.
• Follow up with clients and workers to ensure a positive service experience and resolve operational issues.
• Assist with the preparation, collection and maintenance of employment, onboarding and other administrative documentation.
• Maintain accurate records and update internal systems.
• Support the wider operations team with daily administrative and coordination tasks.
• Assist with recruitment activities, including candidate communication, interview scheduling and onboarding.

The qualifications required for this role are essential for ensuring effective communication, organisation, and support within our care services. Your ability to multitask and provide excellent customer service will directly contribute to the positive experiences of our clients and care workers.

• Excellent communication and interpersonal skills, with a strong customer-service mindset.
• Good organisational skills and attention to detail.
• Ability to multitask, prioritise and handle enquiries professionally.
• Good command of written and spoken English. Maltese would be considered an asset.
• Proficiency in Microsoft Office and general administrative systems.
• A proactive, reliable and solution-oriented approach.
• Previous experience in customer service, administration, scheduling or care coordination will be considered an asset.
• Knowledge of healthcare or care services would be beneficial but is not essential.

We offer a dynamic and supportive work environment where you can grow professionally while making a meaningful impact in the lives of others. Join us to be part of a team that values collaboration and development.

• A supportive, flexible and collaborative working environment.
• The opportunity to form part and understand different workings of a growing organisation.
• A varied role combining customer interaction, coordination and administration.
• Opportunities for professional development and career growth.