📄 Staff Navigation Guide
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STAFF NAVIGATION GUIDE

How to Navigate the Internal Knowledge Base

🟦 1. PURPOSE

This guide explains how to navigate the All Life Sciences Internal Knowledge Base efficiently.

It helps staff:

  • Find the right information quickly

  • Understand where content is located

  • Avoid confusion or duplication

  • Use the system consistently

🟦 2. HOW THE KNOWLEDGE BASE IS ORGANISED

The knowledge base is structured in a logical hierarchy.

It is divided into:

  • Sections (high-level areas)

  • Categories (topics within sections)

  • Pages (specific content)

📁 Main Sections

  • Start Here

  • Onboarding

  • Divisions

  • Administration

  • Systems and Platforms

  • Policies and Compliance

  • Templates and Resources

  • Help and Troubleshooting

👉 Each section serves a specific purpose.

🟦 3. WHERE TO GO (QUICK NAVIGATION)

Use this as your quick reference guide:

🎓 Academy-related questions

👉 Go to:

Divisions → Academy

Examples:

  • Courses

  • Sessions

  • Assessments

  • Placement

💼 Recruitment-related questions

👉 Go to:

Divisions → Recruitment

Examples:

  • Candidates

  • Vacancies

  • Recruitment workflows

🧠 Advisory-related questions

👉 Go to:

Divisions → Advisory

Examples:

  • Client onboarding

  • Projects

  • Deliverables

🧑‍💼 Admin and operations

👉 Go to:

Administration

Examples:

  • Enrollment

  • CRM

  • Invoices

  • Payments

⚙️ System usage (Odoo, tools)

👉 Go to:

Systems and Platforms

Examples:

  • E-Session

  • eLearning

  • Survey

  • Timesheets

  • SharePoint

  • Teams

🛡️ Rules and compliance

👉 Go to:

Policies and Compliance

Examples:

  • Internal policies

  • Academic rules

  • Data protection

🧾 Templates and files

👉 Go to:

Templates and Resources

Examples:

  • Forms

  • Emails

  • Checklists

❓ Problems or issues

👉 Go to:

Help and Troubleshooting

Examples:

  • Common issues

  • Error handling

  • Escalation

🟦 4. USING SEARCH EFFECTIVELY

The fastest way to find information is using the search bar.

🔍 Use keywords like:

  • “How to…”

  • “Where is…”

  • “Why is…”

✅ Examples:

  • “publish quiz”

  • “assign assignment”

  • “student access issue”

  • “timesheet project”

👉 Keep your search simple and direct.

🟦 5. UNDERSTANDING CONTENT TYPES

📘 Handbooks

  • Full guides

  • Explain roles and processes

  • Used during onboarding

📄 Articles (How-to / FAQ)

  • Short and practical

  • Answer specific questions

  • Used during daily work

👉 Use:

  • Handbooks → for understanding

  • Articles → for action

🟦 6. USING PASCAL FOR NAVIGATION

If you are unsure where to go:

👉 Ask Pascal

Example questions:

  • “Where do I find how to create a course?”

  • “Where is the recruitment process explained?”

  • “Which section explains timesheets?”

👉 Pascal will:

  • Direct you to the correct section

  • Provide links or steps

🟦 7. NAVIGATION BEST PRACTICES

To work efficiently:

  • Use search first

  • Navigate by section if unsure

  • Follow the structure provided

  • Avoid guessing processes

  • Always confirm using the knowledge base

🧠 KEY PRINCIPLE

👉 The knowledge base is structured so that:

  • Everything has a defined place

  • Processes are standardised

  • Information is easy to locate

🚀 WHERE TO GO NEXT

If you are new:

👉 Go to:

  • Staff Onboarding

If you need help:

👉 Use:

  • Pascal (AI Assistant)

  • Search bar

  • Help and Troubleshooting