📄 How to Use the Internal AI Assistant
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HOW TO USE PASCAL

Internal AI Assistant for Staff & Admin

🟦 1. INTRODUCTION

Pascal is the internal AI assistant for All Life Sciences.

It is designed to support staff across all divisions by providing:

  • Clear answers

  • Step-by-step guidance

  • Process explanations

  • System navigation support

👉 Pascal works together with the Internal Knowledge Base and should be used as a daily support tool.

🟦 2. WHAT PASCAL CAN HELP WITH

Pascal can assist you with:

⚙️ System Usage

  • How to use Odoo modules (E-Session, CRM, eLearning, Survey, etc.)

  • How to navigate SharePoint content

  • How to use Microsoft Teams

  • How to use Turnitin

🎓 Academy Operations

  • Running sessions

  • Publishing quizzes

  • Managing assignments

  • Understanding grading rules

  • Placement processes

💼 Recruitment

  • Recruitment workflows

  • Vacancy management

  • Candidate processes

  • Placement rules

🧠 Advisory

  • Client onboarding

  • Project workflows

  • Reporting processes

🧑‍💼 Administration

  • Enrollment flow

  • CRM usage

  • Invoicing and payments

  • Contact management

🟦 3. HOW TO ASK QUESTIONS

For best results, ask clear and specific questions.

✅ Good examples:

  • “How do I confirm an E-Session?”

  • “How do I assign a quiz to a module?”

  • “Why can’t a student access their course?”

  • “How do I create an invoice?”

❌ Avoid:

  • “It’s not working”

  • “Help me”

  • “Something is wrong”

👉 The more specific your question, the better Pascal can help.

🟦 4. WHAT KIND OF ANSWERS TO EXPECT

Pascal will:

  • Give clear and practical answers

  • Provide step-by-step instructions

  • Refer to the correct process

  • Direct you to relevant knowledge base pages

📌 Example:

“Go to E-Session → open your session → click ‘Confirm’ → this activates attendance.”

🟦 5. HOW PASCAL WORKS

Pascal is trained on:

  • Internal Knowledge Base

  • Handbooks

  • SOPs

  • System guides

  • Policies

👉 This means:

  • Answers are aligned with company processes

  • Guidance is consistent across teams

🟦 6. IMPORTANT LIMITATIONS

Pascal is a support tool, not a decision-maker.

❗ Pascal cannot:

  • Approve exceptions

  • Override system rules

  • Make decisions for you

  • Access or change live system data

  • Replace human judgment

🟦 7. WHEN TO USE PASCAL

Use Pascal when you need to:

  • Understand a process

  • Complete a task

  • Troubleshoot an issue

  • Navigate a system

  • Find the correct procedure

👉 Pascal should be your first step before raising a ticket

🟦 8. WHEN TO ESCALATE

If Pascal cannot resolve your issue:

👉 You must use the ticket system

Examples:

  • System errors

  • Access issues

  • Payment or invoice problems

  • Student-specific issues

  • Technical failures

🟦 9. BEST PRACTICES

To get the most out of Pascal:

  • Ask clear and specific questions

  • Follow step-by-step instructions

  • Use Pascal together with the knowledge base

  • Confirm actions before applying critical changes

  • Escalate when necessary

🧠 KEY PRINCIPLE

👉 Pascal helps you navigate and apply processes, but it does not replace official procedures.

🚀 WHERE TO GO NEXT

If you are new:

👉 Go to:

  • Staff Onboarding

If you need help:

👉 Go to:

  • Systems and Platforms

  • Help and Troubleshooting