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Welcome to the All Life Sciences Internal Knowledge Base.

This knowledge base is the central internal reference point for staff, lecturers, tutors, administrators, and management across all divisions of the company.

It has been created to provide a clear, structured, and searchable source of truth for:

  • internal processes

  • operational guidance

  • system usage

  • staff handbooks

  • standard procedures

  • policies and compliance requirements

The purpose of this knowledge base is to ensure that staff can quickly find the right information, follow the correct process, and work consistently across the organisation.

What this knowledge base contains

The internal knowledge base is structured into a number of core areas.

Start Here

This section helps staff understand how the internal knowledge base is organised and how to navigate it.

Onboarding

This section supports new staff members with the information they need to get started, understand their role, and access the systems they need.

Divisions

This section contains division-specific knowledge and guidance for:

  • Recruitment

  • Advisory

  • Academy

Each division includes its own operational pages, handbook content, and supporting procedures.

Administration

This section contains internal administration guidance, including operational flows, CRM and contacts, invoicing and payments, and other core admin processes.

Systems and Platforms

This section contains practical guidance on how to use internal systems and tools such as:

  • Odoo

  • SharePoint

  • Microsoft Teams

  • Turnitin

  • Timesheets

  • Internal AI tools

Policies and Compliance

This section contains internal rules, governance material, and compliance-related information.

Templates and Resources

This section contains forms, templates, checklists, and reusable resources.

Help and Troubleshooting

This section supports staff when they experience issues, need quick answers, or need to know how to escalate a problem.

How this knowledge base should be used

This knowledge base should be used as the first point of reference when a staff member needs to:

  • understand a process

  • find the correct procedure

  • navigate a system

  • locate a handbook

  • resolve a common issue

  • identify the correct next step in a workflow

Staff are expected to check the knowledge base before escalating routine questions.

Handbooks and daily guidance

This knowledge base contains full handbooks for key internal roles and functions. These handbooks provide complete role guidance and should be read by relevant team members as part of onboarding and ongoing work.

However, the knowledge base is not limited to full handbooks. It also includes shorter pages and practical guidance for day-to-day use, so staff can quickly find answers to specific questions.

Internal AI support

The internal AI assistant, Pascal, works alongside this knowledge base.

Pascal helps staff and administrators by:

  • answering internal questions

  • guiding users through processes

  • helping staff navigate systems

  • pointing users to the correct knowledge base content

Pascal should be used as a support tool, but staff must still follow official internal procedures and escalate where required.

Key principle

This knowledge base exists to support:

  • consistency

  • clarity

  • efficiency

  • accountability

  • continuous improvement

All staff are expected to use it responsibly and follow the processes described within it.

Where to go next

New staff should continue with:

  • How to Use This Knowledge Base

  • How to Use Pascal

  • Staff Onboarding

Existing staff may go directly to the section relevant to their division or role.