How to contact support
Who this is for
Providers who need help with profile, booking, product, team, payment, or technical issues.
What this article helps with
This article explains how to approach support clearly so the issue can be reviewed properly.
Content
If you need help, the best step is to contact MyCare Malta through the official help or contact route linked to the platform.
When asking for support, it helps to explain:
- which profile or business is affected
- which page, feature, or module is involved
- what you were trying to do
- what happened instead
- whether the issue is urgent
- whether the issue affects bookings, products, payments, staff access, or public profile visibility
A clearer explanation helps:
- reduce confusion
- speed up review
- make the next step easier to identify
- improve the support process
It can also help to mention whether the issue relates to:
- one profile or several linked profiles
- one admin or several admins
- one location or several locations
- one team member or the wider business setup
What happens next
Once support is contacted, the next step is usually review of the issue and guidance on what action or correction is needed.
Important notes
When reporting an issue, include enough detail to identify the correct business, profile, or module, but do not share unnecessary sensitive data.
Related articles
- A page or feature is not working
- I cannot access my profile
- Frequently asked questions for professionals and businesses
Need more help?
Use the official MyCare Malta support or help contact route linked to your provider portal.