I cannot manage staff access
Who this is for
Businesses and organisations that are having trouble adding, removing, inviting, or controlling team member or admin access.
What this article helps with
This article explains common reasons why staff access may not behave as expected.
Content
If you cannot manage staff access, the issue may be related to:
- your own admin permissions
- whether the other person has accepted the invitation
- whether the person was added correctly
- whether you are working in the correct profile
- role or permission settings inside the team structure
This may include problems such as:
- unable to add a team member
- unable to remove a team member
- admin invitation not taking effect
- team member not appearing under the business
- linked professional not becoming active
- permission changes not behaving as expected
Start by checking:
- whether you have the right level of admin control
- whether the invitation was accepted or declined
- whether the person was entered with the correct details
- whether you are in the correct business profile
- whether the user was meant to be a team member, admin, or linked professional
Because team structures may include:
- public-facing staff
- bookable professionals
- admins
- part-admins
- linked professionals
it is important to make sure the correct role has been used from the start.
What happens next
If staff access still does not work properly, the next step is usually to contact support and explain which team member or admin action is failing.
Important notes
Staff access issues are often permission-related or invitation-related rather than technical in isolation.
Related articles
- How to add a team member
- How to invite an admin
- How permissions are controlled
Need more help?
If you cannot manage staff access correctly, contact the MyCare Malta team through the help or contact section on the platform.