A page or feature is not working
Who this is for
Providers who are experiencing a technical issue with part of the portal.
What this article helps with
This article explains some simple first checks before escalating a technical issue.
Content
If a page or feature is not working, the first step is to rule out simple technical issues.
Try:
- refreshing the page
- logging out and back in again
- opening the portal in another browser
- trying another device
- checking your internet connection
If the issue continues, the problem may be related to:
- a temporary technical issue
- browser-related behaviour
- module permissions
- the wrong profile or account being used
- a feature that has not yet been activated for that profile type
This is especially important in complex provider setups where a feature may depend on:
- the profile type
- the business structure
- linked professionals
- availability setup
- bookings setup
- admin permissions
When reporting the issue, it helps to explain:
- which page or feature is affected
- what you were trying to do
- what you expected to happen
- what happened instead
What happens next
If the issue continues after simple checks, the next step is usually to contact support with a clear description of the problem.
Important notes
A technical issue may sometimes be caused by permissions or setup rather than by a broken feature itself.
Related articles
- How to contact support
- I cannot access my profile
- My bookings are not appearing correctly
Need more help?
If a page or feature is not working, contact the MyCare Malta team through the help or contact section on the platform.