My availability is not updating

Who this is for

Providers who have changed their schedule or availability settings and do not see those changes reflected properly.

What this article helps with

This article explains common reasons why availability changes may not appear as expected.

Content

If your availability is not updating, the issue may relate to:

• scheduling setup
• linked staff logic
• business-managed or professional-managed control
• the wrong profile or location being edited
• the booking structure not yet reflecting the change

This may appear as:

• old time slots still showing
• new availability not appearing
• unavailable dates not being respected
• the wrong team member appearing available
• the wrong location schedule showing publicly

Start by checking:

• whether you updated the correct profile or team member
• whether the correct business location was used
• whether the booking module is linked to that availability
• whether the team member is actually configured as bookable
• whether the correct admin has control over that schedule

This is especially important where:

• staff are linked to businesses
• multiple admins are managing schedules
• several locations exist
• one team member works under more than one provider structure

What happens next

If availability still does not update correctly, the next step is usually to contact support and describe what schedule was expected and what is showing instead.

Important notes

Availability issues may not always be about the calendar alone. They may also come from linkage, role, booking, or location setup.

Related articles

• How to set availability
• How linked staff availability works
• How to contact support

Need more help?

If your availability is not updating correctly, contact the MyCare Malta team through the help or contact section on the platform.